All Out’s owner/operator is the privacy lead. Questions, access requests or corrections can be sent to alloutcleaning25@gmail.com.
Information we may collect
Only when relevant: name and contact details; service address or area; property size, rooms, condition and requested extras; scheduling, access, parking or pet notes; quote, booking and communication records; reasonably necessary service photos; invoice/payment status; customer-service and recurring-service history; and verified operational preferences or building details that genuinely reduce customer effort or improve safe service.
We do not collect SINs, government ID, banking passwords or raw payment-card data for ordinary cleaning operations.
Why we use it
Information is used to respond to inquiries, prepare quotes, confirm and deliver service, schedule and communicate, process payments through approved providers, resolve quality or safety issues, maintain business records, manage recurring service and provide useful continuity.
Marketing or re-engagement is separate and requires an appropriate basis or consent. Transactional responses to your inquiry or booking are not treated as marketing.
Collection minimization
We ask only for facts that materially help with the service. We do not photograph or copy unrelated personal documents or belongings. Please never send full card details, passwords, alarm PINs or secret access credentials through ordinary forms, email, messaging or AI prompts.
Payment data
Stripe handles card credentials. All Out may store Stripe identifiers and card-on-file status, but not full card numbers or CVV. Saved-card use requires a separate explicit authorization and does not permit unrelated or undisclosed charges.
Service photos
Photos supplied for a quote are used for quoting and service planning. Field photos are captured only when useful for condition differences, scope changes, quality, client issues, safety or requested proof. Routine jobs do not require blanket photo collection.
No customer-home photo is used publicly for marketing without separate permission. We avoid framing unrelated people, documents, screens, medications or private material.
Access information
We avoid permanent storage of door codes, lockbox codes, alarm credentials or passwords in ordinary customer or calendar fields. Temporary instructions should be provided close to service time where practical. Recurring access information is retained only where necessary and deleted when no longer required.
Where information may be handled
Approved operating systems may include All Out’s controlled Google Workspace records, Gmail or WhatsApp communications, Google Calendar, Stripe, and a private tokenized customer portal. Information is not copied between systems merely for convenience.
Retention
- Financial, tax and business records are kept for the applicable legal/CRA period.
- Customer, job and booking records are retained while needed for service history, accounting, disputes and legitimate relationship management.
- Unconverted lead details are reviewed for deletion or anonymization after 24 months without meaningful activity unless a shorter period is appropriate.
- Routine field or quote photos target deletion within 90 days after the relevant service or quote closes unless a legitimate reason requires longer.
- Access codes are deleted as soon as operational need ends.
- Minimal opt-out information may be retained to prevent accidental future contact.
Safeguards
All Out uses device security, current software, strong unique passwords, multi-factor authentication where available and least-necessary access. Customer portal links are revocable credentials and are rotated or revoked if exposure is suspected.
Your access and correction choices
You may ask what personal information All Out holds about you or request correction or deletion where appropriate. We verify identity before disclosure. Some records must reasonably be retained for legal, tax, payment, dispute or opt-out purposes.
Marketing choices
Marketing messages respect applicable consent rules and suppression status. Opt-out requests are actioned promptly. Quote and service photos are not marketing permission.
Privacy incidents
If information may be lost, exposed, misdirected or improperly accessed, All Out works to contain the issue, preserve facts, assess affected information and risk, determine required notification, correct the root cause and document the response.
Personalization and useful memory
Our desired reaction is “they remembered,” never “why do they know that about me?” Personalization uses verified service context only. We do not infer or use sensitive traits, private-life details, finances, health information or social status to assign treatment.
Contact
Privacy lead: Owner/operator, All Out Cleaning
alloutcleaning25@gmail.com
437-772-3290