1. Service and scope
All Out Cleaning provides residential cleaning based on the service, property information, condition, extras and timing agreed at booking. The accepted quote and booking confirmation form part of these terms.
If the property condition, requested work or access circumstances materially differ from what was provided, All Out may pause and discuss the change before material additional work. Any material price increase must be communicated and accepted before the additional work is billed.
2. Booking confirmation
A booking is confirmed only when All Out and the client have agreed on service scope, date/time and price, the required booking acceptance is complete, and an eligible payment method is securely saved with Stripe. A request, form submission or incomplete card setup does not guarantee an appointment.
3. Access, parking and service conditions
The client is responsible for reasonable access at the scheduled time and for disclosing relevant access, parking, building, pet or safety information. Water and electricity must be available where reasonably required. All Out may decline or stop unsafe, hazardous, materially out-of-scope or specialist remediation work.
4. Cancellation and rescheduling
Please provide at least 24 hours’ notice whenever possible. For less notice, unavailable appointments or failure to provide agreed access, a cancellation/no-access fee of up to 20% of the booked service price may apply, subject to applicable law and the circumstances. The fee may be waived or reduced where appropriate.
5. Payment
Payment is due upon completion unless another arrangement is expressly agreed in writing. Payment may be made through Stripe or another method expressly offered, including e-transfer. Stripe processes card credentials; All Out does not store the client’s full card number.
An unpaid completed-service balance remains due. Any use of an authorized payment method for that balance is subject to Section 6 and the seven-day minimum described there.
6. Card on file and separate authorization
An eligible Stripe payment method is required to confirm a booking. The client must separately authorize the saved-card arrangement. Requiring a card on file does not authorize unrelated, undisclosed or arbitrary charges.
Unless otherwise agreed, authorization is limited to booked residential cleaning, client-approved additions, applicable tax if required and any disclosed cancellation/no-access fee that validly applies. If a completed-service invoice remains unpaid, an authorized payment method may be used no earlier than seven calendar days after the later of service completion and invoice delivery, and only in a manner consistent with the client’s authorization, these terms and applicable law.
7. Service questions, quality concerns and disputes
Contact All Out promptly so a concern can be reviewed while facts are fresh. The operational target is within three days where practical; this does not remove statutory rights. Reasonable information or photos may be requested. Any re-clean, credit, refund or other resolution depends on the circumstances and applicable rights.
8. Client property and pre-existing conditions
Clients should secure unusually fragile, irreplaceable or high-value items and identify known damaged or unstable surfaces. Report alleged service-related damage promptly. Nothing here excludes liability that cannot lawfully be excluded.
9. Photos and information
Information for quoting, booking and service may include contact details, address, property/service information, access notes and reasonably necessary photos. Full payment-card details are handled by Stripe. Service or condition photos are not used publicly for marketing without separate permission.
10. Communications
Contact information may be used for the quote, booking, access, service, invoice, payment, support and related transactional matters. Marketing, review, referral and re-engagement messages are handled separately under applicable rules and contact preferences.
11. Booking changes
Material changes to scope, price or date/time should be recorded in writing. An approved scope change may change the final invoice amount.
12. Governing law and severability
These terms are governed by applicable Ontario and Canadian law. If one provision is invalid or unenforceable, the remainder continues to the extent permitted.
13. Contact
All Out Cleaning
437-772-3290
alloutcleaning25@gmail.com